We designed and built a platform for a commercial trucking insurance agency, so adding a driver or a truck to a policy is a guided request with AI-checked documents and no email thread.
Every time a trucking company added a driver or a truck to a policy, the request came by email. Staff chased missing documents, retyped the details, and read every page to check it against the rules.
Pain point
Incomplete Requests, Every Time
Requests arrived missing documents, and staff spent days collecting the rest before anything could go to the insurance carrier.
Pain point
Rules Checked by Eye
A driver’s motor vehicle record and commercial license have to prove a specific history, and checking that meant a person reading every document.
Pain point
Staff as the Bad Guy
When a customer pushed back on a required document, a staff member had to be the one to insist.
We built a request platform with one portal for customers and one for staff, and AI that checks every document. The system asks for what is required, so staff do not have to.
01AI That Checks the Documents
Uploaded records are read and checked against the agency’s own rules: that a motor vehicle record shows enough history, that a commercial license shows the required years of experience, and that a medical certificate is there when the driver’s date of birth calls for one. Anything the AI is not sure of goes to a person.
02Requests That Cannot Move Until Complete
Four kinds of request, each with its own required documents and form. A request moves through seven stages, from waiting on documents to the carrier’s decision, and cannot go forward until everything required is in.
03One Portal for Customers, One for Staff
Customers see their current drivers and trucks, start requests, upload documents, and watch the status. Staff see the full picture and are told only when a complete, checked request is ready for review.
04Carrier Handoff and a Full Record
Each request goes to the carrier in a set format, the decision is recorded when it comes back, and every action is logged. Every account signs in with two-step verification.
4
Kinds of Request, Each With Its Own Checklist
Every request type has its own required documents and form, so nothing is left to memory.
3
Document Checks Done by AI
Motor vehicle record, commercial license, and medical certificate, each checked against the agency’s own rules.
7
Stages From Request to Carrier Decision
A request cannot move to the next stage until everything required is in.
2
Portals on One Request
Customers and staff each see their own side of the same request.
“Requests now reach us complete. We stopped chasing documents, and we stopped being the ones who have to say no.”— Hamish Smith, CEO TIS Insurance Services
