Medical Device Manufacturer Extranet & CRM


A Fortune 500 medical device manufacturer was using an outdated software application for managing the users of its medical devices and products. They were not able to easily communicate with their customers, distribute training and marketing materials or provide support to medical professionals and practices.

Pain Points

  • Double Data Entry
  • Manual Processes
  • Human Error
  • Complex Communications
  • Lack of Metrics
  • Outdated Software

We Provided

Document Management

Process Workflow



Integrated Systems

Mobile Platforms

Database Architecture

Intranets & Extranets

UX & UI Design

Web Applications

Our Solution

The custom platform that Lithyem developed is a permission-based CRM for the company’s hardware and products customers. From the portal they can manage their public profiles, download marketing materials for use in their own practices and connect with customer support. On the administrative side, they now have the ability to manage users and their access to various sections, authenticated via hardware serials, as well as to view and download myriad custom reporting and usage analytics. Extensive wireframes, detailed functional specifications and many rounds of user interaction design culminated in an enormous development effort that ultimately provided the client with a fully integrated and streamlined customer portal, saving vast amounts of time in administrative overhead and greatly improving customer experience with the brand.

“Developing this platform has been one of the most challenging projects that we’ve successfully completed in the last 15 years. Our team’s ability to execute was tested for nearly 2 years… and proved to be bulletproof.”
– Michael Trezza, CEO / Lithyem

Real Results

Increased Customer Reach

Hours Saved Annually

Improved Communications