Michael Trezza is the CEO and founder of Lithyem. Since 1999, Michael has been solving complex technology challenges for some of the world's greatest brands. Connect with Michael on LinkedIn.
I presented a workshop a few weeks ago for CONNECT called Bulletproof Information Systems and I noticed that what people struggled with most was understanding the distinction between a System and a Process. When asked to list a process they would like to map out, many people listed things like marketing and lead generation, both systems not processes.
A light bulb went on – they don’t know the difference, and neither do most people.
The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency. – Bill Gates
To illustrate, I took a 7 email exchange with a colleague and dissected the information. The exchange went like this:
I looked at this email exchange and highlighted all the new information, the redundant information, the sub-thread information and the completely worthless information. For all the text in the exchange, there were about 9 or 10 short sentences (6.81%) worth anything at all, out of the pages and pages of content. Read More
I’m always amazed at how overwhelmed nearly everyone I know and respect are by their inboxes. People who are absolute rockstars in life and business are brought to their knees by the oldest digital tool around. In the last few weeks I’ve had half a dozen people ask me how I manage to get to Inbox Zero every week – here you go.
Note, Inbox Zero is not a goal I set, it’s just a result of the systems and tools that I use to be incredibly responsive in communication and keep tasks & conversations organized.
The main tool in my arsenal is FollowUp.cc. It’s built for Gmail, works in Outlook but really shines in Gmail. There are a lot of similar tools (Boomerang, Gmelius, etc.) but for me this one checks all the boxes. Read More
Do your systems look like this?
Two words; Deliberate and Variance. If your business systems and processes have NOT been carefully designed, tested, documented and measured then they are not deliberate and I guarantee you that they have variance. If your processes use words like usually, typically and sometimes – we’ve got red flags.
Why do I care?
Without intention behind the design of operations and when each process varies from instance to instance you end up with massive inefficiency. Employees buried in excel and email, with desks covered in paper and post-it notes are all the rage in these companies. The fun really gets going with manual double data entry, having to correct errors constantly, and slow, inconsistent service. Forget real-time data and reports – that’s science fiction. Read More
You work at an enterprise corporation. On a daily basis, you use at least seven different programs, likely to perform just one or two tasks. You use an HR portal, an inventory tracker, a content management system, and the company intranet. You run reports in one program only to have to input the same numbers into another program to get the reports that you actually need for your weekly huddle. You have nightmares about not hitting the save button before you move to the next thing, and you’d rather just do everything in Excel because at least you know how to use it. Sound familiar?
It doesn’t have to be like that. What if you had a piece of software that turned a five minute task into a two and a half minute task? Software that’s reminiscent of your favorite apps where you can swipe, reorganize, and produce results. Software that solves problems and facilitates the primary goals of your job function. Too good to be true? No way. Enter UX design for enterprise, where good design equals good work. We understand that employees are also consumers, downloading daily the newest, fastest, and leanest apps on their phones and tablets. They’ve become accustomed to immediate gratification, one click functionality, and simple layouts. Why should the software we use at work be different? Read More
In the past, the typical business assembled its IT systems piece by piece.
Core enterprises systems such as enterprise resource planning, financial management and human resources would be installed. As the company grew, additional applications would be added. Security solutions and backup systems would also come into play, typically retrofitted into the existing collection of IT resources. The company might also add a dashboard to enhance executive decision making.
All of those systems would almost always reside on-premises. The business would take on the responsibility for assembling and maintaining the necessary hardware, software and networking components of the IT infrastructure.
The emergence of the operating platform, however, promises to shake up the business-as-usual take on IT. Instead of a piecemeal approach to business process automation, the operating platform provides application software, process workflows, security and backup, and business analytics in a single, integrated offering. Read More
Boardroom and C-level executives are keen to keep tabs on a company’s fundamentals at all times.
One way to keep the top-tier appraised of an enterprise’s performance is to make sure they are receiving the latest operations data. That particular tactic may seem fairly obvious. Unfortunately, the exact ways in which an organization can best meet the informational needs of company decision makers may not be as self evident. A large corporate entity generates massive amounts of data. Which data sets will prove relevant for demanding executives? And once the data sets are determined, how will the organization deliver the information to the boardroom? What technologies will be involved?
Those are just some of the questions to be settled when pushing operations data to the front office. Here are a few tips on how to get the job done.
© 2025 Lithyem. All Rights Reserved. • Privacy Policy • Terms & Conditions
