CASE STUDY: Sales Automation in Luxury Brand Operations with AI

Our client, a premier exotic car dealership catering to high-end clientele needed a solution to free up the world-class sales team to focus on high value tasks.

→ The Challenge

The client struggled with managing a high volume of repetitive inquiries, making it difficult to identify and prioritize high-value leads. Inconsistent follow-up processes and fragmented customer data further hindered sales efficiency and customer satisfaction.

Pain Points

  • Repetitive Inquiries: Sales teams were overwhelmed by a high volume of repetitive customer inquiries, diverting attention from high-value activities.
  • Lead Prioritization: Difficulty in accurately identifying and prioritizing high-value leads led to inefficient allocation of sales efforts.
  • Inconsistent Follow-Ups: Manual follow-up processes were inconsistent, resulting in missed opportunities and decreased customer satisfaction.

→ Our Solution

Lithyem implemented an AI-driven sales automation platform that streamlined the dealership’s operations by automating responses to common inquiries, prioritizing high-value leads, and ensuring consistent follow-ups. This integration enhanced customer engagement, reduced manual workloads, and optimized the sales process to free up the sales team to engage with customers.

We Provided

  • Automated Inquiry Response: The AI system analyzed incoming emails and generated draft responses to common questions, reducing response time and allowing sales teams to focus on strategic tasks.
  • Automated Follow-Up: The system scheduled and dispatched follow-up communications with email and SMS at optimal times, maintaining consistent engagement and reducing missed opportunities.
  • Sentiment Analysis: AI tools evaluated customer communications to gauge sentiment, allowing sales representatives to tailor responses and enhance engagement.
  • CRM Integration: Seamless integration with existing CRM systems centralized sales data and customer interactions, improving tracking and analytics.

Testimonial

“This tool saves our salespeople dozens of hours per week. It’s incredible how much it’s helped to unburden them from low value repetitive tasks! It’s translated directly into more sales in less time.”

– Chas Glaub, CEO WeBuyExotics

Custom AI Automation Platform

70%

Reduction in Response Time

→ Automated email drafting expedited replies to customer inquiries, leading to faster engagement.

25%

Increase in Conversion Rates

→ Effective lead scoring and prioritization turned more prospects into customers.

30%

Reduction in Missed Opportunities

→ Automated follow-ups ensured timely engagement with leads and reduced missed opportunities by 30%

12

Avg # Hours Saved Per Week

→ Our solution saved on average, 12 hours per salesperson, per week on low value administrative tasks.